Returns Policy

Returns Policy

If you wish to return an item because you have changed your mind about your purchase, we will offer you a credit, exchange, or refund provided that:

- You return the item within 30 days of purchase;
- You produce your original Zoo Performance receipt at the time you return the     item.
- The item is in re-saleable condition, meaning that:
  - It is in its original packaging, including all accessories & pieces.
  - It is unopened, unused and in its original condition;

If these requirements are not satisfied Zoo Performance reserves the right not to offer and exchange, refund or store credit.

- No returns will be accepted unless the conditions detailed above are satisfied.
- Please make sure you have all the above paperwork attached to the goods so there are no delays in processing the return.
- All freight on goods returned for credit must be pre-paid.
- Please note that goods returned for credit, refund or exchange must not have been used / fitted or modified in any way. Goods failing to meet this requirement will be refused credit and returned to you at your cost.
- Goods purchased from our “Specials List”, package deal components or buy-ins / specially procured non-stock lines will not be accepted for return.
- All returns must be explicitly approved by the Zoo Performance Sales Department before the goods returned to our store/office.
- Under no circumstances should credit/refund requests be deducted from account payments. This is a violation of our accounts policy

Any further questions regarding this policy should be directed to the Zoo Performance team, you can make contact directly via email: