- You return the item within 30 days of purchase;
- You produce your original Zoo Performance receipt at the time you return the item.
- The item is in re-saleable condition, meaning that:
  - It is in its original packaging, including all accessories & pieces.
  - It is unopened, unused and in its original condition;
- All parts are subject to a restocking fee of 20% of the sale value and goods are to be returned to head office at the cost of the customer.

Zoo Performance is unable to accept the return of:

• custom made parts, used parts, opened kits or parts; any parts usually sold in pre-packaged quantities where the quantity sold to the customer is less than the pre-packaged quantity.
  
  

If these requirements are not satisfied Zoo Performance reserves the right not to offer and exchange, refund or store credit.

- No returns will be accepted unless the conditions detailed above are satisfied.
- No refunds or returns on custom ordered parts including performance axles
- All freight on goods returned for credit must be pre-paid by the customer.
- Please note that goods returned for credit, refund or exchange must not have been used / fitted or modified in any way. Goods failing to meet this requirement will be refused credit and returned to you at your cost.
- Goods purchased from a package deal or buy-ins / specifically non-stocked items will not be accepted for return.
- All returns must be explicitly notified to the Zoo Performance Sales Department before the goods are returned or to our store/office.
- Under no circumstances should credit/refund requests be deducted from account payments. This is a violation of our accounts policy.

Any further questions regarding this policy should be directed to the Zoo Performance team, you can make contact directly via email: accounts@zooperformance.com

Non-Refundable Deposits

When a deposit is paid for a custom, made-to-order part, or special order the balance must be paid in full prior to handover or unless alternate terms were agreed upon in advance.  In the event where the balance is not paid or the order is cancelled by the customer,  we reserve the right to keep the deposit paid to cover costs incurred for parts, labour, admin hours and/or legal fees.