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  • Terms & Conditions

    Zoo Performance Group Pty Ltd T/A as Zoo Performance
    ABN 73 156 339 883 is a retailer of automotive parts. 

    The following terms and conditions and policies govern your use of our website and/or the purchase of products from us. They describe the rights and responsibilities of both you and Zoo Performance.
    If you use our website, or purchase products from us, you agree to be bound by the below terms and conditions.

    If you do not agree to the terms and conditions, and our policies please do not use our website or purchase products from us.

    The information on this site is governed by Australian law.

    DISCLAIMER

    The use of the website is on an "as is" basis and is entirely at your risk. We shall not be responsible for any detriment incurred by reliance you place on this Website or its contents.

    LIABLITY

    By purchasing and installing our parts to modify your vehicle you are agreeing to the following:

    • You understand Zoo Performance Group Pty Ltd and their distributors are not liable for ANY loss, damage, injury or death resulting in modifications you have carried out on your vehicle and you understand changing anything from stock/factory settings has it's risks.
    • You understand that modifying or changing out stock/OEM with our parts may void my manufacturer's warranty and you assume full responsibility for making these decisions.

    CHANGES TO TERMS

    Because of frequent changes in internet technology and applicable law we reserve the right to make changes to these terms and conditions at any time.

    CHANGES TO PRODUCTS

    Zoo Performance Group Pty Ltd may make changes to our products description and to other content of this website, at any time without notice.

    We make every effort to ensure that product descriptions on our website are accurate. However some inaccuracies, such as typographical errors or misinterpretations, may occur.

    We reserve the right to correct such inaccuracies or typographical errors as they are identified.

    All depictions contained on our website, or in any catalogue, are for illustration purposes only.

    PRODUCT PRICES

    The price displayed for products on our website, or in any catalogue, represents the full price, including GST(Goods and services tax) , for the product itself but does not include postage/delivery charges which will vary depending on the products final destination.

    We always seek to provide products at the most competitive prices, and reserve the right to change prices displayed for products on our website at any time.

    All of our prices are in Australian dollars (AUD)

    Product prices are regularly updated when price changes are received from our suppliers. If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with prices of the product required and we will endeavour to provide you with a more competitive price.

    NON-REFUNDABLE DEPOSITS

    When an agreed non-refundable deposit is paid to us for a custom or made-to-order part, or a special order the balance must be paid in full within 30 days or unless alternative terms were agreed upon in advance.  In the event where the balance is not paid within 30 days or the order is cancelled by the customer,  we reserve the right to keep the deposit paid to cover costs incurred for parts, labour, admin hours and/or legal fees. 

    AGE RESTRICTIONS

    You must be at least eighteen (18) years of age to place an order with us. We do not knowingly accept orders from anyone under 18.

    By placing an order with us you acknowledge that you are over eighteen (18) years of age.

    Should we suffer any loss or damage as a result of a transaction entered into by a person under the age of 18, we reserve the right to seek compensation for such loss or damage from the parents or guardians of the person who placed the order(s) with us.

    INTERNET COMMUNICATIONS & USE OF WEBSITE

    By using the Website, you consent to receiving communications electronically via email. 
    The nature of Internet communications means that communications may be susceptible to data corruption, interception and delay, which we are not responsible for.

    INTELLECTUAL PROPERTY

    Material contained on our website may be protected by copyright. You may use the Website for personal and non-commercial purposes. You must not use, copy, distribute, transmit, store or publish any material on this web site, without obtaining our prior written consent. Registered trade-marks and logos must not be used or modified in any way without obtaining the prior written consent of the owner of the trade- mark or logo.

    The website, and the products, technology and processes contained in the website, may be the subject of other intellectual property rights owned by third parties. You agree, that no license is granted to you, in respect of those intellectual property rights, other than as set out in these terms and conditions.

    ENTIRE AGREEMENT

    These terms and conditions together with your order constitute the entire contract between you and us for the supply of products. No other terms will apply except where terms may be implied by law. The contract cannot be varied unless we agree to vary it in writing or by email.

    ORDERING PRODUCT

    When you place an order with us you have made an offer to purchase the product that you have chosen.

    You can place an order, via the Website, by clicking the "Add to Cart" button.

    When we issue an order conirmation or tax invoice to you we have accepted your offer. Both the offer and acceptance are based on these terms and conditions.

    We may notify you when we process your order by sending you an order confirmation and tax invoice. The order confirmation and tax invoice may be sent via email. In order to prevent credit card or payment fraud your offer can only be accepted by us after it has passed our validation procedures.

    We retain discretion to cancel orders if our processes identify any attempt at fraud or for any other legitimate reason.

    If for any reason we cannot process or accept your order after payment is received, we will contact you by email or telephone to determine your requirements for the reimbursement of money paid.

    PAYMENT

    We accept payment by the use of Credit cards (Visa, Mastercard) and payment methods including Afterpay and Zippay.

    Payment will not be processed until we have received all relevant information required for processing to be completed. An attempt to complete the payment will be made electronically when the “place order” button, on the checkout page is clicked. Notification of a successful transaction will be made by the redirection to a success website page. If the transaction fails, for any reason, redirection to a failure page will occur.

    Credit Cards
    We accept Australian credit cards only.

    We process credit cards payments when you checkout from the product order screen.

    We will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.


    SECURITY POLICY

    When purchasing from Zoo Performance your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support.

    SHIPPING PRACTICES AND DELIVERY POLICY / CUSTOMER SERVICE POLICY

    Items purchased are shipped from our stock warehouse located in Pakenham Victoria (Australia). Our delivery partners are CouriersPlease, TNT, and Australia Post. If, for any reason, your order, or part thereof, cannot be shipped you will be notified promptly.

    Orders are dispatched within two business days, from the time that payment has been received in full, and delivery time is estimated to be between 2-10 business days depending on your location.

    Zoo Performance Group Pty Ltd ships goods worldwide.

    If you are not available, when our delivery partner attempts a delivery, a card may be left advising you that your order will be available for you to collect from your local post office. If no such arrangements can be made, we, or our delivery partner, will attempt to contact you to arrange an alternative delivery time.

    INTERNATIONAL ORDERS

    For international customers our shipping partners are FedEx and DHL.

    Please note that our delivery and freight charge's will not include any taxes and duties imposed by your local government or any other non-Australian regulatory authority. 

     

    SHIPPING RATES AND HANDLING CHARGES

    Please note that shipping and handling rates are calculated based upon your location and the weight of your order. Upon completion of your order our shipping calculator will display and add the shipping charges to your total order cost.

     

    ABN 73 156 339 883
    Postal Address 47A Peet Street Pakenham VIC 3810
    Phone: +61 402 917 121
    Email: accounts@zooperformance.com